Intersectional Application Support Technician
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| Company Name | ReliefWeb |
| Company Type | NGO |
| Job Type | Contract |
| Salary Range | Market Competitive |
| Location | Kenya |
| Qualifications | None / No Formal Education |
| Experience | No Experience / Fresh |
Job Overview
ReliefWeb is seeking an Intersectional Application Support Technician to join its team in Kenya. In this entry-level role, you will contribute to maintaining the stability and performance of critical humanitarian information systems, ensuring timely and reliable support for users globally.
Company Overview
ReliefWeb is the leading humanitarian information source on global crises and disasters. It is a specialized digital service of the UN Office for the Coordination of Humanitarian Affairs (OCHA). ReliefWeb provides reliable and timely information, enabling humanitarian workers to make informed decisions and to plan effective response. They collect and deliver key information, including the latest reports, maps and infographics from trusted sources. ReliefWeb is also a valuable resource for job listings and training programs, helping humanitarians build new skills and discover exciting new career opportunities.
Quick Details
- Salary Range: Market Competitive
- Job Type: Contract
- Experience: No Experience / Fresh
- Qualifications: none
Key Responsibilities
- Provide first-line technical assistance and support for ReliefWeb’s digital applications and services.
- Troubleshoot and resolve user issues, ensuring minimal disruption to humanitarian information flows.
- Assist in the deployment and maintenance of software updates and system improvements.
- Document support processes, FAQs, and common solutions for efficient knowledge sharing.
- Collaborate with technical and content teams to enhance overall user experience and system functionality.
- Contribute to the continuous monitoring and optimization of application performance.
Requirements
- Entry-level understanding of IT support principles and application troubleshooting.
- Strong analytical and problem-solving skills with attention to detail.
- Excellent communication and interpersonal skills, capable of explaining technical issues clearly.
- Ability to work independently and as part of a diverse, international team.
- Proactive attitude with a willingness to learn new technologies and systems.
- Commitment to the mission of ReliefWeb and humanitarian aid.
Benefits
- Opportunity to contribute to a vital global humanitarian information platform.
- Work within a specialized digital service of the UN Office for the Coordination of Humanitarian Affairs (OCHA).
- Gain valuable entry-level experience in application support within an international context.
- Professional development and learning opportunities in a dynamic environment.
- Be part of a team dedicated to making informed decisions possible for humanitarian workers.
- Engaging and supportive work culture focused on global impact.