IT Desktop Support Engineer

Job Overview

Dicetek LLC is seeking an IT Desktop Support Engineer to provide first-line technical support to users, diagnose and troubleshoot desktop and system problems, and ensure compliance with IT security standards.

Company Overview

Dicetek LLC is an IT Services and IT Consulting company providing comprehensive IT solutions. They specialize in providing top-tier IT support and consulting services to businesses in the UAE.

Quick Details

• Salary Range: Market Competitive
• Job Type: Contract
• Qualifications: Bachelor’s Degree
• Experience: 2+ Years

Key Responsibilities

• Provide first-line technical support to users with hardware and software issues.
• Diagnose and troubleshoot desktop and system problems in a timely manner.
• Install, configure, and upgrade desktops, laptops, and related hardware.
• Manage and maintain user accounts within Active Directory environments.
• Assist with the deployment and maintenance of software and updates.
• Document support processes and maintain accurate support records and logs.

Requirements

• Bachelor’s degree in Computer Science or related field is preferred.
• At least two years of experience in a desktop support role is required.
• Strong knowledge of Windows and Mac operating systems is essential.
• Proficiency with Active Directory and common network protocols is needed.
• Excellent verbal and written communication skills are necessary.
• Ability to troubleshoot and resolve technical issues efficiently is required.

Benefits

• Opportunity to work with a leading IT services and consulting company.
• Gain experience in a diverse IT environment.
• Develop troubleshooting and problem-solving skills.
• Collaborate with a skilled IT team.
• Enhance knowledge of IT processes and procedures.
• Exposure to large-scale IT projects and upgrades.