IT Service Management Lead
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| Company Name | Discovered MENA |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Riyadh, Saudi Arabia |
| Qualifications | None / No Formal Education |
| Experience | 5 Year+ |
Job Overview
IT Service Management Lead position at Discovered MENA in Riyadh, Saudi Arabia.
Company Overview
Discovered MENA has been at the forefront of the region’s digital and technology landscape since 2016, helping startups become unicorns, digitalizing governments and global businesses, and supporting the hyper-growth of some of the biggest names in the world. Discovered focuses on building communities and networks, and creating lasting relationships with partners.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None
- Experience: 5 Year+
Key Responsibilities
- Lead and manage IT service management processes.
- Ensure high-quality service delivery.
- Collaborate with cross-functional teams.
- Drive continuous service improvement.
- Develop and maintain service management documentation.
- Monitor and report on service performance.
Requirements
- Proven experience in IT service management.
- Strong understanding of ITIL framework.
- Excellent leadership and communication skills.
- Ability to work in a fast-paced environment.
- Relevant certifications in IT service management.
- Experience with ITSM tools and technologies.
Benefits
- Competitive salary and benefits package.
- Opportunities for professional development.
- Collaborative and innovative work environment.
- Chance to work on cutting-edge projects.
- Be part of a dynamic and growing company.
- Contribute to the region’s digital transformation.