IT Support Administrator
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| Company Name | Omilia |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Argentina |
| Qualifications | None / No Formal Education |
| Experience | 1 Year+ |
Job Overview
Omilia is seeking an IT Support Administrator to join their team in Argentina. This role is crucial for ensuring the smooth operation of IT systems and providing technical assistance to employees, contributing to Omilia’s mission of AI-driven customer service transformation.
Company Overview
Omilia is a global leader in AI-driven customer service transformation, offering a native Self-Learning Agentic CX platform that automates interactions, empowers agents, and delivers personalized experiences across all channels. With over two decades of AI innovation, Omilia is trusted by major enterprises worldwide, enabling them to achieve lower costs, higher efficiency, and unmatched customer satisfaction. The company is headquartered in Cyprus with operations in Argentina, specializing in IT Services and IT Consulting.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Experience: 1 Year+
- Qualifications: None / Open to all applicants
Key Responsibilities
- Provide technical support and troubleshooting for hardware and software issues.
- Manage user accounts, permissions, and access rights.
- Install, configure, and maintain workstations, laptops, and other IT equipment.
- Monitor system performance and ensure network security and data integrity.
- Assist with IT infrastructure projects and system upgrades.
- Document IT procedures, solutions, and inventory.
Requirements
- Proven experience in an IT support role or similar position (1 Year+).
- Strong knowledge of operating systems (Windows, macOS), office suites, and common business applications.
- Familiarity with network protocols (TCP/IP, DNS), VPNs, and basic server administration.
- Excellent problem-solving skills and attention to detail.
- Ability to communicate technical information clearly to non-technical users.
- Relevant technical certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
Benefits
- Opportunity to work with cutting-edge AI technology in a global company.
- Professional growth and development opportunities.
- Collaborative and innovative work environment.
- Comprehensive health and wellness benefits.
- Supportive team culture.
- Contribution to a company transforming customer service worldwide.