IT Support Engineer
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| Company Name | LanceSoft Middle East |
| Company Type | Private |
| Job Type | Contract |
| Salary Range | Market Competitive |
| Location | Dubai, United Arab Emirates |
| Qualifications | Intermediate / A-Levels / Diploma |
| Experience | 2 Year+ |
Job Overview
LanceSoft Middle East is seeking an IT Support Engineer to join their team in Dubai, United Arab Emirates. This role involves providing essential IT services and support to a diverse clientele within a global workforce solutions environment, contributing to the smooth operation of IT systems and infrastructure.
Company Overview
Established in 2000, LanceSoft is a pioneering force in delivering premier Global Workforce Solutions and IT Services. As a Certified MBE and Woman-Owned enterprise, LanceSoft fosters global cross-cultural connections, propelling employee careers and client business success. Their mission is to seamlessly connect businesses with talent and individuals with opportunities, offering personalized, human-centric Global Workforce Solutions. LanceSoft’s extensive array of services encompasses temporary and permanent staffing, Statement of Work (SOW) arrangements, payrolling, Recruitment Process Outsourcing (RPO), application design and development, program/project management, and engineering solutions. With over 5700+ professionals serving 200+ enterprise clients globally across various industries, LanceSoft is headquartered in Herndon, VA, with over 58 regional offices and nine delivery centers worldwide.
Quick Details
- Salary Range: Market Competitive
- Job Type: Contract
- Qualifications: Intermediate
- Experience: 2 Year+
Key Responsibilities
- Provide technical support and troubleshooting for IT systems and applications.
- Respond to user inquiries and resolve hardware and software issues efficiently.
- Assist in the installation, configuration, and maintenance of IT equipment.
- Document support activities, solutions, and system configurations.
- Collaborate with engineering teams to escalate and resolve complex technical problems.
- Ensure compliance with IT policies and security procedures.
Requirements
- Associate’s degree or technical diploma in IT, Computer Science, or a related field.
- Minimum 2 years of experience in an IT support role.
- Strong knowledge of operating systems (Windows, macOS, Linux) and common office software.
- Excellent problem-solving and communication skills.
- Ability to work effectively in a fast-paced, global environment.
- Experience with ticketing systems and remote support tools.
Benefits
- Opportunity to work with a leading global workforce solutions provider.
- Exposure to diverse IT environments and client industries.
- Professional growth and skill development opportunities.
- Collaborative and supportive team culture.
- Competitive compensation package.
- Engagement in challenging and impactful projects.