IT Support Engineer L1 (Arabic Speaker)
Apply to Job Here
| Company Name | VaporVM |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Dubai, United Arab Emirates |
| Qualifications | Bachelor’s Degree |
| Experience | 2 Year+ |
Job Overview
VaporVM is seeking an IT Support Engineer L1 (Arabic Speaker) in Dubai, United Arab Emirates. This role involves providing first-level technical assistance and support, ensuring smooth IT operations, and assisting users with hardware, software, and network issues while communicating effectively in both Arabic and English.
Company Overview
VaporVM is a rapid-growth global technology company that helps enterprises reimagine their businesses for the digital age. They have a rich history of helping Fortune 500 companies by providing IT consulting services focused on Data Analytics, DevOps, Cyber Security, Application Modernization, and Managed Services. VaporVM leverages technologies such as Analytics, Cloud, IoT, Cyber Security, Artificial Intelligence, and Automation to deliver scalable solutions that offer significant business advantages, cost-benefits, revenue growth, and competitive advantage. With over 7 years of cloud-native experience, VaporVM has an expert pool of talented resources delivering optimal solutions quickly.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: Bachelor’s Degree
- Experience: 2 Year+
Key Responsibilities
- Provide first-level technical support for hardware, software, and network issues.
- Respond to user inquiries and troubleshoot problems promptly in Arabic and English.
- Install, configure, and maintain computer systems and applications.
- Document all support activities and resolutions in the ticketing system.
- Assist with user account management and access rights.
- Collaborate with senior IT staff for complex issues and escalations.
Requirements
- Fluency in Arabic and English, both written and verbal.
- Proven experience in an IT support role, preferably L1 or helpdesk.
- Strong knowledge of Windows operating systems and Microsoft Office Suite.
- Familiarity with network troubleshooting and basic IT infrastructure.
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Excellent problem-solving and communication skills.
Benefits
- Opportunity to work with a rapidly growing global technology company.
- Exposure to cutting-edge technologies like Data Analytics, DevOps, and Cyber Security.
- Professional development and career growth opportunities within IT services.
- Collaborative and innovative work environment.
- Competitive salary and benefits package.
- Be part of a team transforming Fortune 500 businesses.