IT Support & Helpdesk Engineer

Job Overview

Al Rostamani Group is seeking an IT Support & Helpdesk Engineer in Dubai, United Arab Emirates. This role involves providing technical support and resolving IT issues for users.

Company Overview

Founded in the early 1950s, Al Rostamani Group is a leading UAE family business conglomerate guided by core values of commitment, care, and vision. With a legacy spanning over six decades, the group is renowned for its dedication to excellence and innovation across diverse industries including automotive, general trading, real estate and construction, solar energy, financial services, travel and tourism, and technology solutions.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None
• Experience: No Experience / Fresh

Key Responsibilities

• Provide technical support to end-users via phone, email, or in person.
• Install, configure, and maintain hardware and software.
• Troubleshoot and resolve IT issues, including network and system problems.
• Document technical issues and resolutions.
• Assist with IT asset management and inventory.
• Escalate complex issues to senior IT staff when necessary.

Requirements

• Basic understanding of computer hardware, software, and network protocols.
• Good problem-solving and analytical skills.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Willingness to learn and adapt to new technologies.

Benefits

• Opportunity to work with a reputable and established conglomerate.
• Exposure to diverse IT environments and technologies.
• Potential for career growth within the IT department.
• Contribute to a company with a strong legacy and core values.
• Work in a dynamic and supportive team environment.