IT supporter

Job Overview

Dalux is seeking an IT Supporter to join their team in Copenhagen, Denmark. In this role, you will be crucial in ensuring smooth IT operations and providing essential technical assistance to a large and growing user base, supporting their mission to digitalize and enhance the construction industry.

Company Overview

Dalux is Europe's biggest construction management software provider, empowering teams across all phases of the construction lifecycle, from design and build to long-term operations. They offer powerful cloud-based and mobile-first solutions for BIM coordination, project and document management, facility maintenance, and field communication, helping make construction more efficient through digitalization. Dalux was the first to introduce advanced mobile BIM viewing on smartphones and tablets, making model data accessible anywhere. With over 1.7 million active users and 2.7 million app downloads, Dalux supports projects of every scale. Founded in 2005 by brothers Bent and Torben Dalgaard, Dalux is still founder-led and headquartered in Copenhagen, focused on quality, innovation, and long-term impact. Today, Dalux is trusted by contractors and owners in over 150 countries.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: No Experience / Fresh

Key Responsibilities

• Provide technical support and assistance to internal users for hardware and software issues.
• Troubleshoot and resolve IT-related problems efficiently and effectively.
• Install, configure, and maintain IT systems, equipment, and applications.
• Assist with the IT onboarding process for new employees, including setup and guidance.
• Document IT procedures, solutions, and common issues for knowledge sharing.
• Collaborate with the IT team to identify and implement improvements in IT infrastructure and services.

Requirements

• Basic understanding of IT systems, networking, hardware, and common software applications.
• Strong problem-solving abilities and a keen attention to detail.
• Excellent communication and interpersonal skills, both written and verbal.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Eagerness to learn new technologies and adapt to evolving IT landscapes.
• A customer-focused approach with a positive and helpful attitude.

Benefits

• Opportunity to work with Europe's leading construction management software provider.
• Contribute to the digitalization and efficiency of the global construction industry.
• Work in a dynamic, founder-led company with a strong focus on quality and innovation.
• Gain valuable experience with cutting-edge cloud-based and mobile-first solutions.
• Be part of a collaborative and international team based in Copenhagen.
• Access to continuous learning and professional development opportunities.