Italian Speaking Customer Care for Telecommunications Firm | Live in Greece
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| Company Name | Mercier Consultancy MD |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | €14,000.00/yr – €18,000.00/yr |
| Location | Prague, Prague, Czechia |
| Qualifications | None / No Formal Education |
| Experience | No Experience / Fresh |
Job Overview
Mercier Consultancy MD is seeking an Italian Speaking Customer Care professional for a full-time role. Based in Prague, Czechia, this position focuses on providing exceptional support to Italian-speaking clients of a telecommunications firm. This entry-level opportunity is ideal for individuals eager to provide high-quality customer service and who are willing to relocate to Greece for the role.
Company Overview
Mercier Consultancy MD is a leading firm specializing in IT Services and IT Consulting. The company provides strategic solutions and comprehensive support to clients across various industries, focusing on innovation and client satisfaction. Mercier Consultancy MD is committed to fostering a dynamic work environment and developing talent within the specialized IT and telecommunications sectors.
Quick Details
- Salary Range: €14,000.00/yr – €18,000.00/yr
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: No Experience / Fresh
Key Responsibilities
- Provide exceptional customer support to Italian-speaking clients of a telecommunications firm.
- Address customer inquiries, resolve issues, and provide information regarding products and services.
- Maintain a high level of customer satisfaction through professional and empathetic communication.
- Accurately record customer interactions and details in the CRM system.
- Collaborate with team members to enhance service delivery and customer experience.
Requirements
- Fluent in Italian, both written and spoken, to effectively support clients.
- Strong communication and interpersonal skills with a customer-centric approach.
- Ability to learn quickly and adapt to new systems and processes in a fast-paced environment.
- Proactive mindset for problem-solving and handling challenging situations.
- Willingness to relocate and live in Greece for the duration of the employment.
- Basic computer literacy and proficiency in using customer service software.
Benefits
- Competitive annual salary package commensurate with experience.
- Opportunity to work in a dynamic and multicultural international environment.
- Professional growth and development within the IT Services and Consulting sector.
- Comprehensive training and ongoing support to ensure success in the role.
- Relocation assistance provided for living in Greece.
- Engaging and supportive team culture with opportunities for career advancement.