Leisure Concierge

Job Overview

Mandarin Oriental is seeking a Leisure Concierge to join their luxurious team in Abu Dhabi, United Arab Emirates. You will be responsible for providing exceptional leisure services and creating memorable experiences for guests, embodying the brand’s commitment to 21st-century luxury with oriental charm.

Company Overview

Mandarin Oriental is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 43 hotels, 12 residences and 23 exclusive homes in 26 countries and territories, with each property reflecting the Group’s oriental heritage, local culture and unique design. Mandarin Oriental’s aim is to be recognised widely as the best global luxury hotel group, providing 21st-century luxury with oriental charm in each of its hotels. This will be achieved by investing in the Group’s exceptional facilities and people while maximising profitability and long-term stakeholder value. The Group regularly receives recognition and awards for outstanding service and quality management. Mandarin Oriental is a member of the Jardine Matheson Group.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: 3 Year+

Key Responsibilities

• Assist guests with leisure activity planning, bookings, and recommendations.
• Provide personalized recommendations for dining, entertainment, and local attractions.
• Ensure all guest requests are handled with efficiency, professionalism, and discretion.
• Maintain up-to-date knowledge of hotel services and local events.
• Collaborate with other departments to deliver seamless guest experiences.

Requirements

• Proven experience in a luxury hospitality or guest relations role.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong knowledge of local attractions, culture, and dining scene in Abu Dhabi.
• Ability to anticipate guest needs and deliver proactive service.
• Proficiency in English; additional language skills are a plus.
• Flexibility to work various shifts, including weekends and holidays.

Benefits

• Opportunity to work with a globally renowned luxury hotel brand.
• Competitive salary and comprehensive benefits package.
• Professional development and career advancement opportunities.
• Access to exclusive employee discounts and perks across Mandarin Oriental properties.
• Be part of a diverse and supportive international team.
• Experience a culture of excellence and personalized service.