Lobby Ambassador

Job Overview

Rotana Ras Al Khaimah – The Mangroves is seeking a Lobby Ambassador to enhance the guest experience. You will be the first point of contact, ensuring a welcoming and efficient arrival and departure process.

Company Overview

Rotana The Mangroves is a contemporary hotel set along the tranquil mangroves of Ras Al Khaimah, offering a haven where nature and sophistication meet. Designed for both business and leisure travellers, the hotel blends modern comfort with the calm beauty of its surroundings. It provides elegant rooms, diverse dining options, and excellent leisure facilities, making it an ideal destination for guests and events.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None
• Experience: Entry level

Key Responsibilities

• Greet guests warmly upon arrival and departure.
• Assist guests with check-in and check-out procedures efficiently.
• Provide information about hotel services and local attractions.
• Handle guest inquiries and resolve any immediate concerns.
• Maintain the lobby area to ensure a clean and welcoming environment.
• Coordinate with other hotel departments to fulfill guest requests.

Requirements

• Excellent communication and interpersonal skills.
• A friendly and professional demeanor.
• Ability to multitask in a fast-paced environment.
• Customer-focused with a passion for hospitality.
• Willingness to work flexible hours, including weekends and holidays.

Benefits

• Opportunity to work in a beautiful, unique hotel setting.
• Gain valuable experience in the hospitality industry.
• Be part of a dynamic and supportive team.
• Potential for career growth within the Rotana group.
• Competitive compensation and benefits package.