Manager, Consumer Support Services
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| Company Name | Mastercard |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Dubai, United Arab Emirates |
| Qualifications | Bachelor’s Degree |
| Experience | 10 Year+ |
Job Overview
Mastercard is seeking a dedicated Manager, Consumer Support Services to lead and optimize consumer support operations in Dubai, United Arab Emirates. This role involves ensuring high-quality service delivery, managing a support team, and driving customer satisfaction for Mastercard’s extensive user base.
Company Overview
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with its customers, Mastercard is building a sustainable economy where everyone can prosper. They support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Their technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: Bachelor’s Degree
- Experience: 10 Year+
Key Responsibilities
- Oversee and optimize consumer support operations to ensure excellent service delivery.
- Lead, mentor, and develop a high-performing team of support professionals.
- Implement and enforce customer service policies and procedures.
- Analyze customer feedback and support metrics to identify areas for improvement.
- Collaborate with cross-functional teams to enhance product and service offerings.
- Manage escalated customer issues and ensure timely resolution.
Requirements
- Proven experience in a managerial role within consumer support or customer service.
- Strong leadership and team management skills.
- Excellent communication, interpersonal, and problem-solving abilities.
- Demonstrated ability to improve customer satisfaction and operational efficiency.
- Familiarity with CRM systems and support technologies.
- Ability to thrive in a fast-paced, global environment.
Benefits
- Competitive salary and comprehensive benefits package.
- Opportunity to work for a globally recognized leader in financial technology.
- Professional development and career growth opportunities.
- Collaborative and innovative work environment.
- Contribution to empowering economies and people worldwide.
- Access to Mastercard’s global network and resources.