Manager, Contact Center Operations
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| Company Name | First Abu Dhabi Bank (FAB) |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | 5 Year+ |
Job Overview
First Abu Dhabi Bank (FAB) is seeking a Manager for Contact Center Operations. This role involves supervising a team of CSRs providing 24/7 customer support, maintaining service levels, and ensuring operational controls are maintained.
Company Overview
First Abu Dhabi Bank (FAB) is a leading bank in the United Arab Emirates, providing a wide range of financial services and solutions to its customers. FAB is committed to delivering excellent customer service and maintaining high operational standards.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None
- Experience: 5 Year+
Key Responsibilities
- Organise and supervise the work of the assigned team.
- Provide on-the-job training and constructive feedback.
- Monitor the financial performance of the team against budgets.
- Handle a team of CSR’s providing 24/7 customer support.
- Conduct Quality calls evaluation for the centre.
- Ensure operational controls are always maintained.
Requirements
- Experience in team supervision.
- Knowledge of budgeting and financial performance monitoring.
- Understanding of policies, systems, processes, and procedures in banking.
- Ability to identify opportunities for continuous improvement.
- Skills in preparing timely and accurate reports.
- Ability to handle difficult complaints from customers.
Benefits
- Opportunities for professional development and career growth within FAB.
- Work in a collaborative and supportive team environment.
- Gain valuable experience in contact center operations.
- Exposure to a wide range of banking services and solutions.
- Engaging and inclusive work culture.
- Competitive benefits package.