Manager Customer Experience Data & Insights
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| Company Name | Abu Dhabi Airports |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Abu Dhabi Emirate, United Arab Emirates |
| Qualifications | Bachelor’s Degree |
| Experience | 5 Year+ |
Job Overview
Abu Dhabi Airports is seeking a Manager Customer Experience Data & Insights to analyze customer experience data and develop strategies to enhance travel experiences. This role focuses on leveraging data to improve services and position Abu Dhabi as a leading global aviation hub.
Company Overview
Abu Dhabi Airports is a wholly owned ADQ company that operates five commercial airports in the emirate, including Zayed International Airport, Al Ain International Airport, Al Bateen Executive Airport, and the island airports in Sir Bani Yas and Delma. We focus on managing, developing, and providing aviation facilities and services to passengers and airlines, connecting communities and bringing people closer together. Our mandate is to position Abu Dhabi as a leading global aviation hub through enhanced travel experiences and by boosting economic growth.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: Bachelor’s Degree
- Experience: 5 Year+
Key Responsibilities
- Analyze customer experience data to identify trends and insights.
- Develop and implement strategies to enhance customer satisfaction and loyalty.
- Collaborate with various departments to ensure a seamless customer journey.
- Prepare reports and presentations on customer experience performance.
- Manage and oversee data collection and analysis tools.
- Drive continuous improvement initiatives based on data-driven recommendations.
Requirements
- Proven experience in customer experience management, data analysis, or a related field.
- Strong analytical and problem-solving skills with attention to detail.
- Excellent communication, presentation, and interpersonal skills.
- Ability to work effectively in a fast-paced and dynamic environment.
- Familiarity with aviation industry standards and practices is a plus.
- Proficiency in data analysis software and tools.
Benefits
- Opportunity to work with a leading aviation organization in the UAE.
- Contribute to shaping the future of Abu Dhabi’s aviation hub.
- Competitive salary and benefits package.
- Professional development and career growth opportunities.
- Work in a dynamic and multicultural environment.
- Be part of an organization committed to excellence and innovation.