Manager, Customer Success
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| Company Name | Mastercard |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Bangkok Metropolitan Area |
| Qualifications | Bachelor’s Degree |
| Experience | 5 Year+ |
Job Overview
Mastercard is seeking a Manager, Customer Success to join their team in the Bangkok Metropolitan Area. In this mid-senior level role, you will be instrumental in leading customer success initiatives, empowering businesses, and contributing to Mastercard’s mission of building a sustainable global economy.
Company Overview
Mastercard powers economies and empowers people in over 200 countries and territories worldwide. Together with its customers, Mastercard is dedicated to building a sustainable economy where everyone can prosper. The company supports a wide range of secure, simple, smart, and accessible digital payment choices, leveraging its technology, innovation, partnerships, and networks to deliver unique products and services that help people, businesses, and governments realize their greatest potential.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: Bachelor’s Degree
- Experience: 5 Year+
Key Responsibilities
- Lead and mentor a team of Customer Success professionals to achieve strategic objectives.
- Develop and maintain strong relationships with key customers, ensuring high satisfaction and retention.
- Drive the adoption and utilization of Mastercard products and services among assigned customer accounts.
- Collaborate with sales, product, and technical teams to address customer needs and foster growth opportunities.
- Analyze customer data and feedback to identify trends, mitigate risks, and implement proactive solutions.
- Contribute to the continuous improvement of Customer Success strategies and best practices within Mastercard.
Requirements
- Proven experience in a customer success, account management, or similar client-facing leadership role.
- Strong understanding of digital payments, financial technology, or IT services industry.
- Exceptional communication, negotiation, and interpersonal skills.
- Demonstrated ability to lead, motivate, and develop high-performing teams.
- Analytical mindset with the ability to interpret data and translate insights into action.
- Bachelor’s degree in Business, Finance, Technology, or a related field.
Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health, wellness, and insurance programs.
- Opportunities for professional development and career advancement within a global company.
- Access to innovative tools and technologies in the FinTech industry.
- Engaging and collaborative work environment with a diverse team.
- Contribution to a company that empowers people and economies worldwide.