Manager – Guest Relations
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| Company Name | Wynn Al Marjan Island |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Ras al-Khaimah, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | 5 Year+ |
Job Overview
Wynn Al Marjan Island is seeking a dedicated Manager – Guest Relations to join its team in Ras al-Khaimah, United Arab Emirates. This role is crucial for ensuring exceptional guest experiences and maintaining high service standards at the UAE’s first integrated resort, slated to open in 2027.
Company Overview
Wynn Al Marjan Island is the official LinkedIn account for the upcoming Wynn resort in Ras al-Khaimah, United Arab Emirates. Slated to open in 2027, it will be the UAE’s first integrated resort, promising an unparalleled luxury experience and redefining hospitality in the region.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Experience: 5 Year+
- Qualifications: None
Key Responsibilities
- Lead and manage the Guest Relations team, ensuring seamless operations and service excellence.
- Develop and implement strategies to enhance overall guest satisfaction and loyalty.
- Proactively address guest feedback and resolve issues with professionalism and efficiency.
- Oversee VIP guest services and ensure personalized, memorable experiences.
- Collaborate with other departments to deliver a cohesive and luxurious guest journey.
- Train, mentor, and motivate team members on service standards and resort policies.
Requirements
- Minimum of 5 years of experience in a guest relations or front office management role, preferably in a luxury hospitality setting.
- Exceptional leadership and team management skills with a proven track record.
- Strong communication, interpersonal, and problem-solving abilities.
- Proficiency in multiple languages is a plus, especially English and Arabic.
- Ability to work effectively in a fast-paced, high-pressure, and multicultural environment.
- Bachelor’s degree in Hospitality Management or a related field is preferred.
Benefits
- Opportunity to be part of the opening team for the UAE’s first integrated resort.
- Competitive salary and a comprehensive benefits package.
- Significant professional growth and development opportunities within a global luxury brand.
- Work in a dynamic and multicultural environment with world-class standards.
- Exposure to innovative hospitality practices and a prestigious brand.
- Employee discounts and resort privileges.