Manager of Service Control Team / VBET
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| Company Name | VBET |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Yerevan, Armenia |
| Qualifications | None / No Formal Education |
| Experience | 5 Year+ |
Job Overview
VBET is seeking a Manager of Service Control Team to join their operations in Yerevan, Armenia. This role involves overseeing the service control functions, ensuring high-quality customer experience and operational excellence within the dynamic sports betting and gaming environment.
Company Overview
VBET is an award-winning sports betting and gaming operator with over 10 years of experience, partnering with BetConstruct to offer a wide range of Live Sports, eSports, Casino games, Poker, and Financial Betting. Operating in 12 countries worldwide and expanding globally, VBET covers 30,000 live matches and 40,000+ pre-match events monthly, providing best-in-class betting expertise and sophisticated marketing tools.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: 5 Year+
Key Responsibilities
- Oversee and manage the daily operations of the Service Control Team.
- Develop and implement strategies to ensure high-quality customer service and satisfaction.
- Monitor and analyze service performance metrics, identifying areas for improvement.
- Ensure compliance with all relevant regulatory standards and internal company policies.
- Lead, mentor, and provide ongoing training to team members.
- Handle complex customer escalations and ensure timely resolution of issues.
Requirements
- Proven experience of 5+ years in a service control, quality assurance, or customer service management position.
- Strong leadership and team management capabilities.
- Excellent verbal and written communication, as well as strong interpersonal skills.
- Demonstrated ability to identify and resolve complex operational and customer issues.
- Proficiency in analyzing service performance data and implementing improvements.
- Ability to thrive in a fast-paced, dynamic online gaming environment.
Benefits
- Competitive salary package and performance-based incentives.
- Opportunities for professional growth and career advancement within a global company.
- Work in a dynamic and innovative environment within the thriving online gaming industry.
- Comprehensive health insurance and other employee welfare programs.
- Collaborative and supportive team culture.
- Access to modern tools and technologies.