MSP Customer Success Manager

Job Overview

EasyDMARC is seeking an MSP Customer Success Manager to join its team in Yerevan, Armenia. In this role, you will be responsible for ensuring the successful adoption, retention, and growth of Managed Service Provider (MSP) clients by helping them leverage EasyDMARC’s platform to secure email domains and improve deliverability.

Company Overview

EasyDMARC is your one-stop platform that secures your email domain infrastructure and boosts email deliverability for your peace of mind. By simplifying and automating your DMARC journey, our time-saving solutions improve your email domain’s performance to help you minimize the risks of cyberattacks and effectively reach your recipients’ inboxes. Our user-friendly platform ensures privacy without risk to data security and enhances process automation, requiring no technical expertise. EasyDMARC’s advanced features protect your brand reputation, prevent domain spoofing, and ensure compliance with industry regulations. Designed for businesses of all sizes, our tools offer in-depth visibility and streamlined email authentication to keep your domain safe and secure. EasyDMARC is trusted by leading companies and organizations from various industries, including G2, Picsart, Acronis, Panasonic, and Kodak. With EasyDMARC, you’ll see less work, better processes, and faster decision-making. That’s real peace of mind.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None
• Experience: 5 Year+

Key Responsibilities

• Manage a dedicated portfolio of MSP clients, overseeing their onboarding and successful adoption of the EasyDMARC platform.
• Build and maintain strong, long-term relationships with key stakeholders within client organizations.
• Provide expert guidance and strategic recommendations on DMARC implementation, email authentication, and deliverability best practices.
• Conduct regular business reviews to assess client health, identify opportunities for expansion, and address any challenges.
• Collaborate closely with internal sales, support, and product teams to ensure client needs are met and service excellence is delivered.
• Monitor client usage, performance metrics, and DMARC compliance, offering proactive support and solutions.

Requirements

• Proven experience in a Customer Success, Account Management, or similar client-facing role, preferably within a SaaS or MSP environment.
• Strong understanding of email security protocols (DMARC, SPF, DKIM) and email deliverability concepts.
• Excellent communication, presentation, and interpersonal skills with the ability to articulate technical concepts clearly.
• Demonstrated ability to manage multiple client relationships and priorities effectively.
• Familiarity with cybersecurity trends and a passion for helping businesses protect their digital assets.
• Bachelor’s degree in a relevant field or equivalent practical experience is preferred.

Benefits

• Opportunity to work with a leading email security platform and make a significant impact on client success.
• Collaborative and supportive team environment focused on innovation and continuous improvement.
• Competitive salary package with performance-based incentives.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and career growth within a rapidly expanding company.
• Engaging work culture with a strong emphasis on customer satisfaction and technological excellence.