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    NetSuite Customer Success Manager

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    Company NameOracle
    Company TypePrivate
    Job TypeFull-Time
    Salary RangeMarket Competitive
    LocationUruguay
    QualificationsNone / No Formal Education
    Experience5 Year+

    Job Overview

    Oracle is seeking a NetSuite Customer Success Manager to join their team in Uruguay. In this role, you will be responsible for ensuring the successful adoption and value realization of NetSuite solutions for Oracle’s customers, driving customer satisfaction and retention.

    Company Overview

    We’re a cloud technology company that provides organizations around the world with computing infrastructure and software to help them innovate, unlock efficiencies and become more effective. We also created the world’s first – and only – autonomous database to help organize and secure our customers’ data. Oracle Cloud Infrastructure offers higher performance, security, and cost savings. It is designed so businesses can move workloads easily from on-premises systems to the cloud, and between cloud and on-premises and other clouds. Oracle Cloud applications provide business leaders with modern applications that help them innovate, attain sustainable growth, and become more resilient. The work we do is not only transforming the world of business–it’s helping defend governments, and advance scientific and medical research. From nonprofits to companies of all sizes, millions of people use our tools to streamline supply chains, make HR more human, quickly pivot to a new financial plan, and connect data and people around the world. At work, we embrace diversity, encourage personal and professional growth, and celebrate a global team of passionate people developing innovative technologies that help people and companies tackle real-world problems head-on.

    Quick Details

    • Salary Range: Market Competitive
    • Job Type: Full-time
    • Qualifications: None / Open to all applicants
    • Experience: 5 Year+

    Key Responsibilities

    • Develop and maintain strong relationships with NetSuite customers, serving as their primary point of contact for success.
    • Proactively identify customer needs and pain points, providing strategic guidance and solutions leveraging NetSuite features.
    • Drive product adoption, usage, and value realization through training, workshops, and best practice sharing.
    • Monitor customer health, identify at-risk accounts, and collaborate with internal teams for resolution.
    • Facilitate renewals and identify upsell/cross-sell opportunities within the customer base.
    • Act as a customer advocate internally, ensuring feedback is incorporated into product development.

    Requirements

    • Proven experience in a Customer Success, Account Management, or Consulting role, preferably with NetSuite or other ERP systems.
    • Strong understanding of SaaS business models and customer lifecycle management.
    • Excellent communication, presentation, and interpersonal skills.
    • Ability to analyze complex customer situations and develop effective solutions.
    • Proficiency in English; additional language skills are a plus.
    • Strong analytical and problem-solving abilities.

    Benefits

    • Competitive salary and comprehensive benefits package.
    • Opportunity to work with a leading global cloud technology company.
    • Continuous learning and professional development opportunities.
    • Access to cutting-edge cloud technologies and innovative products.
    • Collaborative and diverse work environment.
    • Career growth within Oracle’s extensive global network.

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