Network L1 / L2 Engineer – Dispatch FSE
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| Company Name | Artha Nexgen |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Helsinki Metropolitan Area |
| Qualifications | None / No Formal Education |
| Experience | 3 Year+ |
Job Overview
Artha Nexgen is looking for a Network L1 / L2 Engineer – Dispatch FSE to join their team in the Helsinki Metropolitan Area. In this role, you will be responsible for providing essential network support, incident resolution, and field service dispatch, ensuring high availability and performance of client network infrastructures across various modern enterprise ecosystems. This position is vital for delivering critical IT consulting and managed support services.
Company Overview
Artha NexGen People Ltd is a global technology and talent solutions company specializing in Staffing Services, IT Consulting, Implementation, and Managed Support Services. Headquartered in the UK with operations across Europe, USA, Asia-Pacific, and the Middle East, Artha Nexgen partners with organizations to deliver high-value, outcome-driven solutions. Their expertise spans ERP, Oracle, Cloud Technologies, Modern Workplace, Enterprise Applications, and Digital Transformation, helping clients navigate evolving business and technology demands with scalable, secure, and future-ready solutions. Artha Nexgen prides itself on building long-term partnerships and fostering a team of experienced consultants.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: 3 Year+
Key Responsibilities
- Provide L1/L2 network support, troubleshooting, and incident resolution for client infrastructures.
- Manage dispatch of Field Service Engineers (FSEs) for on-site support and installations.
- Monitor network performance, identify issues, and implement corrective actions proactively.
- Document all incidents, resolutions, and configurations accurately.
- Collaborate with clients and internal teams to ensure seamless service delivery and high customer satisfaction.
- Assist in the implementation and deployment of network solutions and upgrades.
Requirements
- Proven experience in network support, specifically L1/L2 troubleshooting.
- Familiarity with network protocols, hardware (routers, switches, firewalls), and common network tools.
- Strong problem-solving skills and ability to diagnose complex network issues.
- Excellent communication and interpersonal skills for client and team interaction.
- Ability to work effectively in a fast-paced and dynamic IT environment.
- Readiness to manage dispatch processes and coordinate field services efficiently.
Benefits
- Opportunity to work with a global technology and talent solutions company.
- Exposure to diverse modern enterprise ecosystems and cutting-edge technologies.
- Professional growth and development opportunities in IT consulting and managed services.
- Collaborative and supportive international team environment.
- Competitive salary and comprehensive benefits package.
- Chance to contribute to high-value, outcome-driven client solutions.