Officer, Collection Operations

Job Overview

First Abu Dhabi Bank (FAB) is seeking an Officer, Collection Operations to join their team in Abu Dhabi, United Arab Emirates. This role involves managing collection activities and ensuring efficient recovery processes within the bank.

Company Overview

First Abu Dhabi Bank (FAB) is the UAE’s largest bank and one of the world’s largest financial institutions, offering an extensive range of tailor-made solutions, products, and services for a customized banking experience. Headquartered in Abu Dhabi, FAB’s international network spans over 19 countries, providing global relationships, expertise, and financial strength. FAB is committed to investing in people and technology to create the most customer-friendly banking experience and support the growth ambitions of its stakeholders.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: No Experience / Fresh

Key Responsibilities

• Manage and execute collection strategies for overdue accounts.
• Communicate effectively with customers to negotiate payment plans and resolve outstanding balances.
• Ensure compliance with internal policies and external regulatory requirements for collection activities.
• Maintain accurate and up-to-date records of all collection efforts and customer interactions.
• Prepare regular reports on collection performance and outstanding portfolios.
• Collaborate with other departments to resolve customer queries and improve collection efficiency.

Requirements

• Strong communication, negotiation, and interpersonal skills.
• Ability to work efficiently under pressure and meet collection targets.
• Detail-oriented with excellent organizational and analytical abilities.
• Basic understanding of banking operations and collection processes.
• Proficiency in Microsoft Office Suite and relevant banking systems.
• Commitment to maintaining confidentiality and high ethical standards.

Benefits

• Competitive salary and comprehensive benefits package.
• Opportunities for career advancement within the UAE’s largest bank.
• Exposure to a dynamic and international banking environment.
• Professional development and training programs.
• Employee banking privileges and discounts.
• Work in a supportive team culture focused on growth.