Officer – Trade Customer Service

Job Overview

Rakbank is seeking an Officer – Trade Customer Service to join their team in the United Arab Emirates. This role focuses on providing excellent customer service within the trade finance sector.

Company Overview

Rakbank, established in 1976, is a leading financial institution in the UAE dedicated to making banking simple, human, and helpful. They offer a range of services through their Personal Banking Group, Business Banking Group, and Wholesale Banking Group, and are known for their innovative digital solutions with a human touch. Rakbank also includes entities like Skiply, Protego, and RAK Insurance, aiming to create an ecosystem that simplifies and secures customers’ lives.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: none
• Experience: No Experience / Fresh

Key Responsibilities

• Handle customer inquiries related to trade finance services efficiently.
• Provide exceptional customer service to trade finance clients.
• Assist in processing trade finance transactions and documentation.
• Ensure compliance with bank policies and regulatory requirements.
• Collaborate with internal teams to resolve customer issues.
• Maintain accurate customer records and transaction details.

Requirements

• Excellent communication and interpersonal skills.
• Ability to handle customer interactions professionally.
• Basic understanding of banking operations or customer service principles.
• Detail-oriented with strong organizational skills.
• Willingness to learn and adapt in a dynamic banking environment.

Benefits

• Opportunity to gain experience in the trade finance sector.
• Work for a reputable and dynamic financial institution in the UAE.
• Access to training and development programs.
• Be part of a team focused on digital innovation and human connection.
• Contribute to a leading bank that supports business growth.