Onsite Merchant Support Specialist

Job Overview

ShipBob is seeking an Onsite Merchant Support Specialist to join their team in Kemps Creek, New South Wales, Australia. This role focuses on providing support to merchants, ensuring smooth operations within the fulfillment network.

Company Overview

Founded in 2014, ShipBob offers best-in-class supply chain and fulfillment capabilities for thousands of brands. ShipBob has an international fulfillment network across the US, Canada, UK, EU, and Australia. ShipBob’s proprietary technology combines order and inventory management, warehouse management, predictive data and analytics, as well as optimized shipping for ecommerce companies.

Quick Details

• Salary Range: Not Applicable
• Job Type: Full-time
• Qualifications: None
• Experience: 2 Year+

Key Responsibilities

• Provide exceptional support to merchants regarding their fulfillment needs.
• Troubleshoot and resolve issues related to orders, inventory, and shipping in a timely manner.
• Collaborate with internal teams to ensure seamless execution of fulfillment processes.
• Maintain accurate records of merchant interactions and issue resolutions.
• Contribute to process improvements to enhance merchant satisfaction and operational efficiency.

Requirements

• Proven experience in merchant support, customer service, or a related field.
• Strong understanding of e-commerce fulfillment and supply chain operations.
• Excellent problem-solving and communication skills.
• Ability to work effectively in a fast-paced, dynamic environment.
• Detail-oriented with a commitment to delivering high-quality service.

Benefits

• Opportunity to work with a leading e-commerce fulfillment provider.
• Be part of an international team with a global fulfillment network.
• Contribute to the success of thousands of brands.
• Gain exposure to proprietary technology and data analytics.
• Competitive compensation and growth opportunities.