Operations Assistant

Job Overview

SmartWills, a Dubai-based legal-tech startup, is seeking an entry-level Operations Assistant. This crucial role involves supporting the remote legal will registration process for expats and investors in the UAE, ensuring efficient client services and operational excellence within a dynamic environment.

Company Overview

SmartWills is a Dubai-based corporate service provider that specializes in helping expats and investors register their UAE will remotely. The company simplifies a traditionally complex, time-consuming, and hard-to-navigate process by offering a fully remote, structured 6-step journey guided by a dedicated Legacy Guide. Founded in Dubai, SmartWills is built on the belief that protecting one’s family’s future should be clear and accessible, not complex.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: No Experience / Fresh

Key Responsibilities

• Provide comprehensive administrative and operational support to ensure smooth daily workflows.
• Assist in managing client inquiries, scheduling, and supporting the client onboarding process effectively.
• Help maintain and organize client records and essential documentation accurately.
• Support the dedicated Legacy Guides in structuring and executing the 6-step client journey.
• Contribute to optimizing internal processes for enhanced efficiency and client satisfaction.
• Collaborate with team members to promptly identify and resolve any operational issues.

Requirements

• Strong organizational skills with meticulous attention to detail.
• Excellent written and verbal communication skills, especially for remote interactions.
• Ability to work independently and remotely in a fast-paced, startup environment.
• Proficiency in using digital tools, office software, and comfortable with technology.
• Proactive attitude, eager to learn, and adaptable to new challenges and processes.
• Ability to handle sensitive client information with utmost confidentiality and professionalism.

Benefits

• Opportunity to be an integral part of a rapidly growing legal-tech startup.
• Work in a flexible, fully remote environment with a supportive and innovative team.
• Gain valuable hands-on experience in operations and client service within the UAE legal sector.
• Directly impact the simplification of essential legal processes for expats and investors.
• Potential for significant career growth and professional development within the company.
• Engage in a dynamic and innovative work culture focused on problem-solving and client success.