Operations & Client Experience Executive

Job Overview

Capital Custodia is seeking an Operations & Client Experience Executive in Dubai, United Arab Emirates. This role involves managing operations and enhancing client experience within a luxury asset trading platform.

Company Overview

Capital Custodia is a UAE-based luxury asset trading platform that is transforming the way collectors and owners unlock value from their timepieces. Through professional authentication, transparent dealer auctions, secure custody, and optional repurchase arrangements, we bring institutional standards to the global pre-owned luxury watch market. Our mission is to make luxury asset transactions more transparent, trusted, and efficient for collectors, dealers, and investors.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None
• Experience: Mid-Senior level

Key Responsibilities

• Oversee daily operations of the luxury asset trading platform.
• Develop and implement strategies to enhance client experience and satisfaction.
• Manage client inquiries, requests, and build strong relationships.
• Collaborate with internal teams to ensure smooth transaction processes.
• Maintain high standards of service and operational efficiency.

Requirements

• Proven experience in operations and client-facing roles, preferably in luxury goods.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work independently and manage multiple tasks effectively.
• Strong understanding of the luxury watch market is a plus.
• Proficiency in relevant operational software and tools.

Benefits

• Opportunity to work with a pioneering platform in the luxury asset market.
• Competitive salary and benefits package.
• Be part of a dynamic and growing company in Dubai.
• Engage with high-net-worth individuals and collectors.
• Professional development opportunities within the luxury sector.