Operations Manager

Job Overview

MailAmericas is seeking an Operations Manager to join their team in Escazú, San Jose, Costa Rica. This mid-senior level role is critical for optimizing and managing logistics operations, particularly focusing on cross-border deliveries and e-commerce package handling across Latin America. You will be instrumental in maintaining high standards of efficiency and customer service for international clients.

Company Overview

Leaning on two decades of expertise in handling printed matter and cross-border deliveries in emerging countries, MailAmericas plays a monumental role in enabling international companies to compete with domestic players during the Latin American e-commerce explosion. MailAmericas currently aids e-commerce companies and retailers to deliver more than three million international packages per month in Latin America, with figures expected to cross the five million mark by 2022. The company has set a new standard in Latin America by reducing average delivery times from 30-40 days to 15 days while providing round-the-clock customer service.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: 5 Year+

Key Responsibilities

• Oversee and optimize end-to-end logistics and supply chain operations for cross-border e-commerce.
• Manage the efficient handling and timely delivery of millions of international packages across Latin America.
• Implement strategic initiatives to continuously reduce average delivery times and improve operational efficiency.
• Ensure the provision of excellent 24/7 customer service support for all logistics processes.
• Collaborate effectively with international e-commerce companies and retailers.
• Monitor key performance indicators and drive continuous improvement in service delivery and cost-effectiveness.

Requirements

• Proven experience as an Operations Manager in logistics or supply chain, preferably in an international e-commerce context (5+ years).
• Strong understanding of Latin American distribution networks and cross-border delivery challenges.
• Demonstrated ability in business development, distribution, and project management.
• Excellent analytical skills and proficiency in using data to drive operational decisions.
• Strong leadership capabilities with experience managing diverse teams.
• Fluency in both Spanish and English is essential for effective communication with regional and international partners.

Benefits

• Opportunity to lead critical logistics operations for a rapidly growing e-commerce market leader.
• Be part of a company that is setting new industry standards in delivery speed and customer service.
• Engaging and dynamic work environment focused on innovation and continuous improvement.
• Significant professional development and career advancement opportunities.
• Competitive compensation package and attractive employee benefits.
• Contribute directly to enabling international businesses to succeed in Latin America.