Operations Team Leader

Job Overview

Liva Insurance UAE is seeking an experienced Operations Team Leader to join their dynamic team in Dubai, United Arab Emirates. In this role, you will be responsible for overseeing daily operational activities, leading a team of professionals, and ensuring the delivery of exceptional service and comprehensive insurance solutions to individuals, businesses, and communities.

Company Overview

Liva Insurance UAE is a leading provider of comprehensive insurance solutions across the United Arab Emirates. As part of the larger Liva Group, which boasts over 1,200 experts and serves more than 1.5 million customers, the company is deeply committed to delivering reliability, service excellence, and lasting value. They strive to empower individuals, businesses, and communities by protecting what’s possible.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: 2 Year+

Key Responsibilities

• Lead and supervise the operations team, ensuring efficient daily workflow and high-quality service delivery.
• Monitor operational performance metrics, identify areas for improvement, and implement effective solutions.
• Ensure strict compliance with company policies, procedures, and relevant regulatory requirements.
• Provide ongoing training, coaching, and support to team members to foster professional development.
• Effectively handle escalated customer inquiries and complex operational challenges.
• Collaborate with other departments to streamline processes and enhance the overall customer experience.

Requirements

• Proven experience in operations management, preferably within the insurance or financial services sector.
• Strong leadership and team management skills with a track record of motivating teams.
• Excellent problem-solving, analytical, and decision-making capabilities.
• Ability to work effectively under pressure and manage multiple priorities in a fast-paced environment.
• Proficiency in relevant operational software and insurance systems.
• Exceptional communication, interpersonal, and stakeholder management skills.

Benefits

• Opportunity to work with a leading and reputable insurance provider in the UAE.
• Competitive salary and a comprehensive benefits package.
• Significant opportunities for professional development and career advancement within the Liva Group.
• A collaborative, supportive, and dynamic work environment.
• Contribute to empowering and protecting individuals and communities across the country.
• Access to comprehensive health and wellness programs.