Operations Team Leader
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| Company Name | Raya CX |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Alexandria, Alexandria, Egypt |
| Qualifications | None / No Formal Education |
| Experience | 5 Year+ |
Job Overview
Raya CX is looking for an Operations Team Leader in Alexandria, Egypt. You will be responsible for overseeing and optimizing operations within the customer experience sector, ensuring high performance and client satisfaction for global clients.
Company Overview
RAYA Customer Experience is a leading global BPO and customer experience management company. Since 2001, RAYA CX has partnered with Fortune 1000 companies across North America, Europe, the Middle East, and Africa, delivering integrated business process outsourcing solutions supported by advanced technology, robust strategies, continuous improvement, and innovation.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: 5 Year+
Key Responsibilities
- Lead and manage a team of operations agents, fostering a high-performance culture.
- Monitor operational performance and ensure adherence to KPIs and service level agreements.
- Implement process improvements to enhance efficiency and customer satisfaction.
- Provide training, coaching, and feedback to team members for continuous development.
- Collaborate with management to optimize operational strategies and achieve business goals.
- Ensure compliance with company policies and industry regulations within the BPO environment.
Requirements
- Proven experience in operations management or a team leadership role, preferably in a CX/BPO environment.
- Strong leadership and team management skills with the ability to motivate and develop staff.
- Excellent communication, problem-solving, and decision-making abilities.
- Ability to analyze data and implement actionable insights for operational improvements.
- Proficiency in relevant operational software and customer relationship management tools.
- Flexibility to adapt to a dynamic and fast-paced work environment.
Benefits
- Opportunity to lead and develop a dedicated operations team in a global setting.
- Work in a dynamic and fast-paced international customer experience environment.
- Access to continuous learning and professional growth opportunities within RAYA CX.
- Competitive salary and comprehensive benefits package.
- Contribution to a global company’s success and client satisfaction.
- Supportive and collaborative work culture focused on innovation.