Order Management Analyst

Job Overview

Outreach is seeking an Order Management Analyst to join their team in Prague, Czechia. This role involves optimizing and managing the company’s order processes, ensuring efficient handling of orders, supporting revenue teams, and contributing to overall operational excellence. You will play a crucial part in the lifecycle of customer orders within a dynamic technology environment.

Company Overview

Outreach, founded in 2014, is a leading agentic AI platform designed to empower revenue teams. The company integrates agentic AI, conversation intelligence, and assistive AI to automate workflows and enhance various revenue motions, including new logo prospecting, expansions, deal acceleration, driving retention, and forecasting. Outreach AI frees sellers to focus on more strategic conversations and actions, providing revenue leaders with connected account visibility, performance insights, and higher forecasting accuracy. World-leading enterprise organizations such as Databricks, SAP, Siemens, and Verizon leverage Outreach to power their revenue teams.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: 2 Year+

Key Responsibilities

• Manage and process customer orders accurately and efficiently from inception to completion.
• Monitor order statuses, identify potential delays, and ensure timely delivery and resolution of issues.
• Collaborate closely with sales, finance, and logistics teams to streamline order workflows and communication.
• Analyze order data to identify trends, areas for process improvement, and potential efficiencies.
• Maintain accurate records, documentation, and reporting related to all order management activities.
• Support the implementation and optimization of new order management systems and procedures.

Requirements

• Strong analytical and problem-solving skills with meticulous attention to detail.
• Proven ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Proficiency in order management software, CRM systems, and Microsoft Office Suite.
• Excellent written and verbal communication skills to interact with internal and external stakeholders.
• Proactive attitude with a strong focus on process optimization and continuous improvement.
• Ability to work independently and as part of a collaborative international team.

Benefits

• Opportunity to work with cutting-edge AI technology in a rapidly growing global company.
• Professional development and career growth opportunities within a supportive environment.
• Be part of an innovative and collaborative work culture that values new ideas.
• Competitive compensation package and benefits.
• Contribute directly to the success of world-leading enterprise clients.
• Experience a dynamic and engaging work environment in Prague.