Outsource Operations Specialist

Job Overview

ADIB – Abu Dhabi Islamic Bank is seeking an Outsource Operations Specialist to join their team in Abu Dhabi, United Arab Emirates. This role involves overseeing and optimizing outsourced operational processes within the banking sector to ensure efficiency, compliance, and high service quality.

Company Overview

Abu Dhabi Islamic Bank (ADIB), a Public Joint Stock Company, is a leading Islamic bank headquartered and listed in Abu Dhabi, UAE. With assets totaling USD 34 billion, ADIB has a consistent track record of growth and serves over 1 million customers with a balanced proposition of personalized customer experience and world-class digital banking services. ADIB is a full-fledged financial service provider offering banking solutions for individuals, corporates, and affluent customers. The wider ADIB Group also provides brokerage, real estate and property management, payments, and insurance services. The bank has one of the largest distribution networks in the UAE with over 60 branches and an international presence in six strategic markets including Egypt, Saudi Arabia, the United Kingdom, Qatar, Sudan, and Iraq.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: No Experience / Fresh

Key Responsibilities

• Manage and monitor outsourced operations to ensure service level agreements are consistently met.
• Identify and implement process improvements and efficiency gains within outsourced functions.
• Collaborate effectively with vendors and internal departments to resolve operational issues promptly.
• Ensure strict compliance with banking regulations and internal policies for all outsourced activities.
• Prepare comprehensive reports on outsourced operational performance and key metrics.
• Participate in vendor selection processes and performance reviews to maintain high standards.

Requirements

• Strong analytical and problem-solving skills to address complex operational challenges.
• Excellent communication and negotiation abilities for effective vendor and stakeholder interaction.
• Ability to work effectively with external partners and internal stakeholders.
• Foundational understanding of banking operations and relevant regulatory requirements.
• Proficiency in data analysis tools and reporting for performance tracking.
• Commitment to quality, operational excellence, and continuous improvement.

Benefits

• Opportunity to work with a leading Islamic financial institution in the UAE.
• Significant professional development and career growth opportunities within a large bank.
• Competitive compensation and a comprehensive benefits package.
• Exposure to international banking operations and diverse market practices.
• A dynamic, supportive, and inclusive work environment.
• Contribution to a community-focused financial institution dedicated to lifelong partnerships.