Personal Assistant Supervisor Front Office

Job Overview

A Personal Assistant Supervisor with Waldorf Astoria Dubai is responsible for managing the Personal Assistance section and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies.

Company Overview

TALENTMATE is a platform designed to connect job seekers with potential employers, providing a centralized location for requisites in the professional world. Whether you’re hunting for your next job opportunity or looking for potential employers, TALENTMATE aims to lend a helping hand.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None
• Experience: 3-5 years

Key Responsibilities

• Overseeing the performance of Personal Assistance team, ensuring they adhere to hotel standards, provide excellent customer service, and handle calls efficiently.
• Creating schedules for Personal Assistance team to ensure adequate coverage during peak times and adjusting staffing levels based on occupancy and call volume.
• Conducting training sessions for new Personal Assistance team and providing ongoing coaching to improve their skills in handling calls, using hotel systems, and delivering exceptional service.
• Monitoring calls for quality assurance purposes, providing feedback to Personal Assistance team, and implementing improvements to enhance guest satisfaction.
• Assisting with escalated guest concerns or complaints related to telephone services, resolving issues promptly, and ensuring guest satisfaction.
• To monitor the Kipsu application by actively engaging with guests to address promptly with their questions, requests or feedback.

Requirements

• Minimum 3–5 years of experience in a luxury hotel or premium customer service environment, including at least 1–2 years in a supervisory or team leader role within the Communications or Guest Service department.
• Proven experience in managing and training a team of Telephone Operators or Call Center Agents in a high-end hospitality setting.
• Strong leadership and coaching skills with the ability to inspire, motivate, and develop team members.
• Excellent communication and interpersonal skills, demonstrating a warm, professional, and polished manner at all times.
• In-depth knowledge of hotel operations, emergency procedures, and communication protocols.

Benefits

• Opportunities to work with a leading hospitality company.
• Be part of a team dedicated to exceptional guest experiences.
• Potential for growth within the company.
• Exposure to luxury hotel standards and operations.
• Collaborative and supportive work environment.
• Develop supervisory and leadership skills.