Premier Reservation Manager
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| Company Name | RateHawk |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Da Nang, Da Nang City, Vietnam |
| Qualifications | None / No Formal Education |
| Experience | 2 Year+ |
Job Overview
RateHawk is seeking a Premier Reservation Manager to oversee reservation processes and ensure exceptional service within its B2B online booking engine. This role involves maintaining high standards of customer satisfaction and operational efficiency for travel professionals globally.
Company Overview
RateHawk.com is an innovative B2B online booking engine providing hotels, air tickets, transfers, and car hire to travel professionals. The company prides itself on offering the best rates and availability by aggregating data from over 330 global wholesalers and directly contracted properties. With a focus on customer needs and innovative technology, RateHawk supports partners in over 220 source markets, fostering a collaborative culture and continuous growth for its employees.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: 2 Year+
Key Responsibilities
- Manage and oversee all aspects of reservation processes for the B2B online booking engine.
- Ensure high levels of customer satisfaction for travel professionals and agents.
- Monitor and optimize reservation workflows for efficiency and accuracy.
- Collaborate with customer service teams to resolve complex booking inquiries and issues.
- Contribute to maintaining RateHawk’s reputation for reliable and user-friendly service.
- Analyze reservation data to identify trends and suggest improvements.
Requirements
- Proven experience in reservation management or a similar customer service role, ideally within the travel industry.
- Strong problem-solving and decision-making abilities.
- Excellent communication and interpersonal skills, with a customer-centric approach.
- Ability to work effectively in a fast-paced, global environment.
- Proficiency with online booking systems and related travel technology.
- Associate-level experience is preferred.
Benefits
- Opportunity to work with an innovative global B2B travel technology company.
- Collaborative culture with a focus on continuous learning and growth.
- Contribution to a product that is central to customer and partner needs.
- Exposure to a worldwide presence and diverse market opportunities.
- Be part of a results-driven team with a shareholder mentality.
- Work with cutting-edge technology in the travel industry.