Product Manager Customer Service Management
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| Company Name | Acerta |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Louvain Metropolitan Area, Belgium |
| Qualifications | None / No Formal Education |
| Experience | 2 Year+ |
Job Overview
Acerta is seeking a Product Manager Customer Service Management to join their team in the Louvain Metropolitan Area, Belgium. This role focuses on optimizing customer service solutions and strategies, contributing to the enhancement of HR-related services.
Company Overview
Acerta specializes in offering advice on all HR-related matters concerning Payroll, Social Security Statute, Legal advice and Talent Management. They support entrepreneurs at every step of the business growth and with every HR process by offering excellent services and tools through Acerta Ondernemingsloket, Acerta Sociaal Verzekeringsfonds, Acerta Sociaal Secretariaat, Acerta Kinderbijslagfonds and Acerta Consult. Today, Acerta has more than 1400 employees in 28 offices in Flanders, Brussels and Wallonia.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: 2 Year+
Key Responsibilities
- Define and execute the product vision and strategy for customer service management solutions.
- Gather and prioritize product requirements from stakeholders and customers.
- Collaborate with engineering, design, and marketing teams to deliver product features.
- Analyze market trends and competitive landscape to identify new opportunities.
- Oversee the product lifecycle from conception to launch and post-launch optimization.
- Ensure products align with business goals and enhance overall customer experience.
Requirements
- Proven experience in product management, preferably in customer service or HR solutions.
- Strong understanding of customer service processes and technologies.
- Excellent communication, interpersonal, and presentation skills.
- Ability to work effectively in a cross-functional team environment.
- Analytical mindset with strong problem-solving capabilities.
- Experience with agile development methodologies is a plus.
Benefits
- Opportunity to shape innovative customer service products in a leading HR services company.
- Work in a dynamic and supportive environment with over 1400 employees.
- Professional growth and development opportunities.
- Competitive salary and comprehensive benefits package.
- Contribution to a company that supports entrepreneurs and HR processes.
- Collaborative culture in a company with a strong market presence.