Product Manager – Journey Orchestration

Job Overview

Etihad Airways is seeking a Product Manager for Journey Orchestration in Abu Dhabi, United Arab Emirates. This role will focus on creating and managing customer journey orchestration strategies to enhance travel experiences.

Company Overview

Etihad Airways is the national airline of the UAE, flying to over 100 destinations from its hub in Abu Dhabi. Established in 2003, Etihad is committed to delivering extraordinary travel experiences and is driven by diversity, with over 12,000 employees representing 140 nationalities.

Quick Details

• Salary Range: Not Applicable
• Job Type: Full-time
• Qualifications: Bachelors Degree
• Experience: 5 Year+

Key Responsibilities

• Develop and execute product strategies for customer journey orchestration.
• Collaborate with cross-functional teams to design and implement seamless customer journeys.
• Analyze customer data to identify opportunities for optimization and personalization.
• Define product roadmaps and prioritize features based on business value and customer needs.
• Monitor product performance and iterate on strategies to improve customer engagement and satisfaction.

Requirements

• Proven experience in product management, specifically in customer journey orchestration or related fields.
• Strong understanding of customer experience design and data analysis.
• Excellent communication, leadership, and stakeholder management skills.
• Ability to work effectively in a fast-paced, dynamic environment.
• Bachelor’s degree in Business, Marketing, Technology, or a related field.

Benefits

• Opportunity to work with a leading national airline and shape customer experiences.
• Competitive compensation and benefits package.
• Professional development and career growth opportunities.
• Be part of a diverse and international team.
• Contribute to the strategic vision of Etihad Airways.