Quality Assurance Specialist
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| Company Name | TP |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Dubai, United Arab Emirates |
| Qualifications | Intermediate / A-Levels / Diploma |
| Experience | 2 Year+ |
Job Overview
TP is seeking a motivated Quality Assurance Specialist to join their team in Dubai, United Arab Emirates. In this full-time role, you will be crucial in ensuring high standards of quality in customer service and overall business processes, contributing to TP’s leadership in the digital business services market.
Company Overview
TP Group, formerly Teleperformance, is a global leader in digital business services, transforming client interactions for almost 47 years. Operating in the AI era, TP focuses on delivering sharper, more modern, and empathetic solutions, ensuring future-proof strategies for its clients worldwide.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: Intermediate / Associate Degree
- Experience: 2 Year+
Key Responsibilities
- Conduct thorough quality checks on customer interactions and service processes.
- Identify and document areas for improvement in service delivery and agent performance.
- Develop and implement quality control procedures and standards.
- Provide constructive feedback and coaching to improve agent quality and customer satisfaction.
- Analyze quality data and trends to report on performance metrics.
- Ensure strict compliance with company policies and client requirements.
Requirements
- Associate’s degree or equivalent experience in a related field.
- Proven experience in quality assurance or a customer service environment (2+ years).
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal abilities.
- Proficiency in quality management tools and software.
- Ability to work independently and as part of a collaborative team.
Benefits
- Competitive salary and performance-based incentives.
- Opportunities for professional development and career advancement within a global company.
- Work in a dynamic and innovative digital business services environment.
- Comprehensive health and wellness benefits package.
- A supportive and empathetic work culture.
- Exposure to cutting-edge AI-era technologies and strategies.