Quality Manager/Head of QA
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| Company Name | Therighttalent |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Ekala, Western Province, Sri Lanka |
| Qualifications | None / No Formal Education |
| Experience | 5 Year+ |
Job Overview
Therighttalent is seeking a Quality Manager/Head of QA in Ekala, Western Province, Sri Lanka. This pivotal role involves overseeing all quality assurance processes, leading a dedicated QA team, and ensuring that recruitment services consistently meet the highest standards of excellence and client satisfaction.
Company Overview
Therighttalent is a private recruitment company based in Sri Lanka, specializing in Human Resources Services. We are passionate about connecting top-tier candidates with outstanding businesses from diverse fields. Our team is dedicated to making the recruitment process a smooth, fun, and hassle-free experience, leveraging extensive industry knowledge to provide tailored solutions for each client’s unique needs.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None
- Experience: 5 Year+
Key Responsibilities
- Develop and implement comprehensive quality assurance strategies and procedures for recruitment services.
- Lead, mentor, and manage the Quality Assurance team, fostering a culture of continuous improvement.
- Oversee the execution of quality control processes, ensuring adherence to industry best practices and client expectations.
- Monitor and analyze recruitment process performance, identifying areas for improvement and implementing corrective actions.
- Collaborate with internal teams to integrate quality standards throughout the entire recruitment lifecycle.
- Prepare and present quality reports to management, highlighting performance, risks, and improvement initiatives.
Requirements
- Proven experience as a Quality Manager, Head of QA, or similar leadership role, preferably in a service-oriented industry.
- Strong understanding of quality management systems and methodologies.
- Excellent leadership and team management skills with the ability to inspire and motivate.
- Exceptional analytical, problem-solving, and decision-making abilities.
- Strong communication and interpersonal skills, capable of influencing stakeholders at all levels.
- A commitment to excellence and a passion for delivering high-quality results.
Benefits
- Opportunity to lead and shape the quality standards of a dynamic recruitment firm.
- Work in a collaborative, supportive, and fun team environment.
- Significant professional growth and career development opportunities.
- Competitive compensation package.
- Impact the success of both candidates’ careers and client businesses.
- Contribute to a company that values innovation and excellence in HR services.