Receptionist

Job Overview

One&Only Resorts is seeking a Receptionist to join the team at One&Only Royal Mirage Resort in Dubai. You will be responsible for systems and procedures connected with the front desk, check-in, check-out, and guest relations, ensuring the highest levels of personalized attention and service.

Company Overview

At One&Only, the aim is to create joy for guests through anticipation, creativity, precision, empathy, and warmth. One&Only tailors every aspect of the guests’ stay to bring their dreams and desires to life, providing an atmosphere that’s chic but wonderfully unstuffy. One&Only Royal Mirage is a sanctuary of traditional splendor where indulgence and excitement gloriously combine.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Intermediate
• Experience: 1 Year+

Key Responsibilities

• Adhere to all rules, procedures, and policies of the hotel/resort.
• Handle all office or duty-related equipment to perform needed procedures.
• Maintain a clean and tidy reception area and workspace.
• Carry out guest check-in, check-out, and requests as per resort standards.
• Assist guests with all their needs throughout their stay in a warm and personalized manner.
• Communicate guest requests to the call center for follow-up.

Requirements

• Successfully completed A levels.
• Diploma in Hotel Management is an advantage.
• A minimum of 2 years’ experience in a Call Center in acknowledged Resorts or Hotels.
• Speaks English fluently.
• Experience in Opera PMS, Microsoft Office preferable.
• Excellent interpersonal and Guest management skills.

Benefits

• Opportunities for growth within Kerzner International.
• Be part of a team that is open-hearted, intuitive, generous, and spontaneous in spirit.
• Work in a company committed to investing in its employees.
• Contribute to delivering Amazing Experiences and Everlasting Memories for guests.
• Be at the heart of constantly innovating to deliver exceptional service.