Receptionist

Job Overview

The Grand Ho Tram is seeking a professional Receptionist to join its team in the Ho Chi Minh City Metropolitan Area. You will be responsible for managing front desk operations, providing exceptional guest service, and contributing to a memorable experience in a luxurious resort setting.

Company Overview

The Grand Ho Tram is a premier five-star integrated resort complex situated just two hours and thirty minutes from Ho Chi Minh City. The complex features three five-star resort towers – The InterContinental® Grand Ho Tram, the Holiday Inn Resort® Ho Tram Beach and Ixora Ho Tram by Fusion – totaling over 1,200 rooms, 17 restaurants and bars, 9 swimming pools, 3 Spas, and Asia’s top-rated golf course, The Bluffs Grand Ho Tram. The Grand Ho Tram is dedicated to exciting and delighting travelers from around the world.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: 5 Year+

Key Responsibilities

• Warmly welcome guests and manage efficient check-ins and check-outs.
• Handle all guest inquiries, requests, and resolve any issues promptly and professionally.
• Manage reservations, cancellations, and room assignments with accuracy.
• Provide comprehensive information about resort facilities, local attractions, and services.
• Maintain a tidy, organized, and professional front desk area at all times.
• Process payments and ensure accurate maintenance of guest records and profiles.

Requirements

• Proven experience as a Receptionist, preferably within a luxury hotel or resort environment.
• Excellent communication and interpersonal skills, with a strong guest-oriented approach.
• Proficiency in hotel management software (PMS) and standard office applications.
• Ability to work flexible shifts, including evenings, weekends, and public holidays.
• Strong organizational abilities and the capacity to multitask effectively in a fast-paced environment.
• A professional demeanor, positive attitude, and a commitment to delivering outstanding service.

Benefits

• Competitive salary and a comprehensive benefits package.
• Opportunity to work within a leading five-star integrated resort complex.
• Professional growth and career development opportunities within a growing hospitality group.
• Access to resort facilities and attractive employee discounts.
• A dynamic, supportive, and international work environment.
• Be part of a prestigious team dedicated to exceptional hospitality standards.