Receptionist

Job Overview

The Patient Experience/Patient Coordinator is responsible for ensuring a seamless, positive, and personalized patient journey from initial contact to post-treatment follow-up.

Company Overview

DISC – Diversified Integrated Sports Clinic is a healthcare provider specializing in hospitality, wellness, fitness services, and hospitals & health care located in Abu Dhabi Emirate, United Arab Emirates. The clinic focuses on providing a positive and personalized patient experience.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: High School Diploma or Equivalent
• Experience: 3+ Years

Key Responsibilities

• Act as the first point of contact for patients, addressing inquiries and concerns promptly and professionally.
• Schedule and confirm patient appointments, ensuring minimal wait times and efficient use of resources.
• Maintain accurate patient records, including personal information, medical history, and treatment details.
• Serve as a liaison between patients, families, and the medical team to ensure clear communication.
• Monitor patient satisfaction metrics and develop strategies to enhance the patient experience.

Requirements

• High school diploma or equivalent required; a bachelor’s degree in healthcare administration or a related field is preferred.
• 3+ years of experience in a patient-facing role in healthcare or a similar environment.
• Strong communication, interpersonal, and problem-solving skills.
• Proficiency in using healthcare management software (e.g., EMR/EHR systems).
• Exceptional organizational skills and attention to detail.
• Ability to work effectively in a fast-paced, dynamic environment.

Benefits

• Opportunities for professional development and career growth within DISC.
• Work in a collaborative and supportive team environment.
• Gain valuable experience in a leading sports clinic.
• Access to employee wellness programs.
• Engaging and inclusive work culture.
• Competitive benefits package.