Remote Customer Support Agent
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| Company Name | PULSE (MENA) |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Ajman, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | No Experience / Fresh |
Job Overview
PULSE (MENA) is seeking a Remote Customer Support Agent to join their team. This entry-level position is full-time and focuses on providing excellent customer service remotely.
Company Overview
PULSE (MENA) is a talent and recruitment solutions company focused on connecting businesses across the Middle East and North Africa with exceptional professionals. We specialize in efficient, people-first hiring, helping organizations build high-performing teams through modern recruitment strategies and technology-driven hiring solutions.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None
- Experience: Entry level / No experience required
Key Responsibilities
- Respond to customer inquiries via various channels (phone, email, chat).
- Provide information about products and services.
- Troubleshoot and resolve customer issues efficiently.
- Maintain customer records and update information as needed.
- Escalate complex issues to the appropriate team.
- Gather customer feedback to improve services.
Requirements
- Excellent communication and interpersonal skills.
- Ability to work independently and manage time effectively in a remote setting.
- Basic computer proficiency and ability to learn new software.
- A customer-centric approach with a positive attitude.
- Ability to handle stressful situations calmly.
- Willingness to adapt to changing customer needs.
Benefits
- Work remotely from anywhere.
- Gain valuable experience in customer support.
- Opportunities for professional growth within a recruitment solutions company.
- Be part of a dynamic and supportive team environment.
- Contribute to a company that values people-first hiring.