Reservations Agent
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| Company Name | Beach Rotana |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | No Experience / Fresh |
Job Overview
Beach Rotana is looking for a dedicated Reservations Agent to join their team in Abu Dhabi, United Arab Emirates. In this entry-level role, you will be crucial in managing guest bookings and ensuring a seamless reservation experience, contributing to the resort’s award-winning hospitality.
Company Overview
Beach Rotana is an award-winning city resort centrally located in Abu Dhabi, United Arab Emirates, overlooking a beautiful bay. It features 565 rooms and suites, 14 dining destinations, extensive banqueting facilities, and a Beach Club with swimming pools, a private beach, and a Bodylines Fitness & Wellness Club. The hotel is directly connected to Abu Dhabi Mall and minutes away from key attractions like Saadiyat Island and Yas Island, offering a luxurious and comprehensive guest experience.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: No Experience / Fresh
Key Responsibilities
- Handle incoming reservation inquiries via phone, email, and online channels efficiently.
- Process bookings accurately and in a timely manner, ensuring guest satisfaction.
- Provide detailed information about hotel facilities, services, and local attractions.
- Maintain up-to-date knowledge of room availability, rates, and special promotions.
- Collaborate with other departments to fulfill guest requests and ensure a smooth stay.
- Resolve reservation-related issues or discrepancies promptly and courteously.
Requirements
- Excellent communication and interpersonal skills, both written and verbal.
- Strong organizational skills and attention to detail.
- Ability to work in a fast-paced environment and handle multiple tasks.
- A positive attitude and a passion for delivering exceptional guest service.
- Proficiency in basic computer applications and reservation systems (training provided).
- Ability to work flexible shifts, including weekends and holidays.
Benefits
- Opportunity to work with an award-winning international hotel brand.
- Professional development and growth opportunities within Rotana.
- Competitive salary and benefits package.
- Dynamic and multicultural work environment.
- Access to employee discounts on hotel services.
- Contribute to a team dedicated to exceptional guest experiences.