Reservations Agent
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| Company Name | Fujairah Rotana Resort & Spa |
| Company Type | NGO |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Fujairah, Fujairah Emirate, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | No Experience / Fresh |
Job Overview
The Fujairah Rotana Resort & Spa is seeking an Entry-level Reservations Agent in Fujairah, United Arab Emirates. This role involves managing guest bookings and providing excellent customer service to ensure a smooth and enjoyable experience for all visitors at the 5-star luxury resort.
Company Overview
Fujairah Rotana Resort & Spa is a 5-star luxury resort nestled between the glistening shores of the Indian Ocean and the magnificent Hajar mountain range in Fujairah, United Arab Emirates. The resort offers 250 newly renovated rooms and suites, a tempting collection of six diverse casual-dining options, and versatile venues for various events. It provides a tranquil and luxurious retreat experience for guests seeking the ultimate getaway.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None
- Experience: No Experience / Fresh
Key Responsibilities
- Process and manage guest reservations accurately and efficiently.
- Handle incoming calls, emails, and online inquiries regarding bookings.
- Provide detailed information about resort facilities, services, and local attractions.
- Assist guests with special requests and ensure a seamless booking experience.
- Maintain up-to-date knowledge of room availability, rates, and promotions.
- Collaborate effectively with other hotel departments to enhance overall guest satisfaction.
Requirements
- Strong verbal and written communication skills.
- Excellent organizational abilities and attention to detail.
- Customer-focused approach with a friendly and professional demeanor.
- Ability to work efficiently in a fast-paced hospitality environment.
- Proficiency in English is required; knowledge of additional languages is a plus.
- Flexibility to work various shifts, including weekends and public holidays.
Benefits
- Opportunity to launch a career in a prestigious 5-star luxury resort.
- Work in a beautiful and dynamic beachfront location in Fujairah.
- Professional development and career growth opportunities within Rotana.
- Be part of a supportive and multicultural team environment.
- Access to competitive benefits package and employee perks.
- Gain valuable experience adhering to international hospitality standards.