Reservations Agent

Job Overview

Marriott International is seeking a Reservations Agent to process reservation requests, changes, and cancellations received by phone, fax, or mail. The role involves identifying guest reservation needs, determining appropriate room types, and maximizing revenue through sales techniques.

Company Overview

Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. They actively foster an environment where the unique backgrounds of their associates are valued and celebrated. W Hotels’ mission is to Ignite Curiosity, Expand Worlds, offering a place to experience life, open doors, and open minds.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: High school diploma or G.E.D. equivalent
• Experience: Entry Level / No experience required

Key Responsibilities

• Process all reservation requests, changes, and cancellations.
• Identify guest reservation needs and determine appropriate room type.
• Verify availability of room type and rate.
• Explain guarantee, special rate, and cancellation policies.
• Follow sales techniques to maximize revenue.
• Input and access data in reservation system.

Requirements

• High school diploma or G.E.D. equivalent.
• No related work experience required.
• Ability to follow company policies and procedures.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Speak with others using clear and professional language.

Benefits

• Equal opportunity employer with a welcoming and inclusive environment.
• Opportunities for professional development and growth within Marriott International.
• Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
• Work within W Hotels, known for reinventing the norms of luxury around the globe.
• Exposure to Marriott International’s portfolio of brands.