Reservations Supervisor – Waldorf Astoria Ras Al Khaimah
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| Company Name | Hilton |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Ras Al Khaimah, Ras al-Khaimah, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | 5 Year+ |
Job Overview
Hilton is seeking a dedicated Reservations Supervisor for the Waldorf Astoria Ras Al Khaimah in the United Arab Emirates. In this role, you will lead the reservations team, ensuring efficient operations and delivering exceptional guest service through effective room inventory and rate management.
Company Overview
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 27 world-class brands, comprising more than 9,100 properties and over 1.3 million rooms in 143 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 4 billion guests in its more than 100-year history. Named as the No. 1 World’s Best Workplace by Great Place to Work and Fortune, Hilton aims to create the best culture for its 500,000 team members around the world. Hilton has introduced industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the nearly 250 million Hilton Honors members who book directly with Hilton can earn Points for hotel stays and experiences money can’t buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton on Facebook, X, LinkedIn, Instagram and YouTube.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: none
- Experience: 5 Year+
Key Responsibilities
- Oversee and manage daily reservations operations, ensuring accuracy and efficiency.
- Lead, train, and motivate the reservations team to achieve service excellence.
- Monitor and update room inventory and rates to maximize occupancy and revenue.
- Handle guest inquiries, special requests, and resolve any booking-related issues.
- Implement and maintain Hilton’s brand standards for reservations procedures.
- Generate and analyze reservations reports to identify trends and opportunities.
Requirements
- Proven experience in hotel reservations, preferably in a supervisory role.
- Strong understanding of hotel property management systems (PMS) and reservations software.
- Excellent communication and interpersonal skills, fluent in English.
- Ability to work effectively under pressure and handle multiple tasks.
- Customer-focused with a commitment to delivering high-quality service.
- Flexibility to work shifts, including weekends and holidays, as required.
Benefits
- Competitive salary and benefits package.
- Opportunities for career growth and professional development within Hilton.
- Access to Hilton’s global employee travel program.
- Work in a world-class luxury hotel environment.
- Be part of a diverse and inclusive international team.
- Comprehensive health and wellness programs.