Reservations Supervisor

Job Overview

Fujairah Rotana Resort & Spa is seeking a dedicated Reservations Supervisor to join their team in Fujairah, United Arab Emirates. This role is crucial for managing guest bookings and ensuring an exceptional guest experience in a luxury resort setting.

Company Overview

Nestled between the glistening shores of the Indian Ocean and the magnificent Hajar mountain range, the 5-star Fujairah Rotana Resort & Spa is a true retreat for guests seeking the ultimate getaway. From fun-filled family vacations and relaxed group stays to romantic breaks for couples, this luxury resort has it all. Swaying palms, picturesque water features, lush green gardens, and a pristine sandy beach create a tranquil setting for this resort haven on the Fujairah coast. All 250 newly renovated rooms and suites are designed with comfort and relaxation in mind, reflecting the casual atmosphere of this palazzo-style resort with its sun-washed terraces, balconies and manicured gardens. The tempting collection of six diverse casual-dining options includes the Waves Beach Restaurant and the Tropicana sunken pool bar. While secluded beach and garden spaces play host to a range of events, from weddings and private parties to team-building and al fresco meetings. All venues can be customized to suit the occasion, with three flexible indoor meeting rooms and a spacious ballroom.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: 2 Year+

Key Responsibilities

• Supervise the reservations team, ensuring smooth operation and high service standards.
• Manage all incoming reservations, inquiries, and booking modifications efficiently.
• Oversee the reservation system, ensuring accuracy and availability.
• Handle guest complaints and special requests related to bookings.
• Collaborate with other departments to ensure seamless guest arrival and stay.
• Generate reports on reservation trends and occupancy rates.

Requirements

• Proven experience in hotel reservations or front office, preferably in a supervisory role.
• Strong knowledge of hotel reservation systems and procedures.
• Excellent communication, interpersonal, and customer service skills.
• Ability to lead and motivate a team in a fast-paced environment.
• Attention to detail and strong organizational skills.
• Proficiency in English; additional languages are a plus.

Benefits

• Opportunity to work in a luxurious 5-star resort environment.
• Professional development and career growth opportunities within Rotana.
• Dynamic and multicultural team environment.
• Competitive salary and benefits package.
• Exposure to international hospitality standards.
• Employee discounts on resort services and amenities.