Retail Operations Director

Job Overview

Khidmah is seeking a Retail Operations Director to develop and execute retail operations strategies aligned with corporate objectives. The ideal candidate will oversee daily retail operations, ensure compliance, and drive continuous improvement across all stores in Abu Dhabi Emirate, United Arab Emirates.

Company Overview

Khidmah is a Facilities Services company based in Abu Dhabi Emirate, United Arab Emirates, specializing in providing management services. Known for its commitment to high service and quality standards.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: bachelors-degree
• Experience: 10 Year+

Key Responsibilities

• Develop and execute retail operations strategies aligned with corporate objectives.
• Oversee daily retail operations to ensure consistent service quality and brand standards.
• Ensure compliance with retail policies, HSE requirements, and regulatory standards.
• Monitor store KPIs, sales performance, and customer satisfaction levels.
• Prepare and manage the retail operations budget, ensuring cost efficiency.
• Lead and develop area managers, store managers, and retail operations teams.

Requirements

• Bachelor’s degree in business administration, Retail Management, Operations, or a related field (required).
• 10+ years of experience in retail operations or multi-store management.
• At least 5 years in a senior retail operations leadership role.
• Expertise in streamlining processes, enforcing SOPs, and maintaining high service and quality standards.
• Strong interpersonal and communication skills.

Benefits

• Opportunities to lead strategic retail operations and drive performance.
• Be part of a company committed to high standards and quality.
• Collaborate with cross-functional teams and stakeholders.
• Contribute to continuous improvement and innovation initiatives.
• Develop and lead retail operations teams.
• Work in Abu Dhabi Emirate, United Arab Emirates.