Sales & Customer Service Manager (Luxury Fashion)
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| Company Name | NÓRA |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Dubai, Dubai, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | 5 Year+ |
Job Overview
NÓRA, a Dubai-based womenswear label, is seeking a Sales & Customer Service Manager to lead the showroom client experience, drive sales, and coordinate smooth service across various channels.
Company Overview
NÓRA is a Dubai-based womenswear label designing elevated, modest pieces crafted from high-quality natural fibers. The brand is stocked on leading luxury platforms including Ounass and Galeries Lafayette. You can learn more at noralabel.com.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None
- Experience: 5 Year+
Key Responsibilities
- Host and manage in-person showroom appointments end-to-end.
- Manage client support in person and across digital channels.
- Process returns/exchanges and maintain a return reasons tracker.
- Liaise with Fulfilment, Operations, and Accounting to align on various requests.
- Prepare weekly and monthly trade reports.
Requirements
- 3-5+ years of sales experience in luxury fashion sales/clienteling.
- Arabic is a must (English required).
- Strong product knowledge and stylist mindset.
- Confident working towards sales targets and KPIs.
- Highly organized, proactive, and calm under pressure.
Benefits
- Competitive salary + commission (% of sales generated).
- Opportunity to grow into Head of Client Experience.
- Visa sponsorship.
- Medical insurance.
- Clothing allowance + employee discount.