Second Level Support
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| Company Name | Vyking |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Cyprus |
| Qualifications | None / No Formal Education |
| Experience | 2 Year+ |
Job Overview
Vyking is seeking a Second Level Support specialist in Cyprus. This role involves providing advanced technical assistance for their iGaming platform solutions, ensuring high-quality service and smooth operation for clients.
Company Overview
Vyking is a future-ready iGaming platform provider offering modular solutions across white label, turnkey, and self-service models. Built for both fiat and crypto brands, Vyking gives operators open architecture, frontend access, and modular tools — enabling them to launch fast, scale smart, and fully own their product roadmap.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: 2 Year+
Key Responsibilities
- Provide advanced technical support and troubleshooting for the iGaming platform.
- Resolve complex issues escalated from first-level support, ensuring client satisfaction.
- Diagnose and resolve software, integration, and configuration problems.
- Collaborate with development teams to identify and implement solutions for recurring issues.
- Document solutions, knowledge base articles, and common problem-solving procedures.
- Monitor platform performance and proactively address potential issues.
Requirements
- Proven experience in a second-level technical support role, preferably within iGaming or software.
- Strong understanding of iGaming platforms, APIs, and related technologies.
- Excellent problem-solving and analytical skills.
- Ability to communicate complex technical information clearly.
- Proficiency in troubleshooting software issues and system configurations.
- Fluency in English; additional languages a plus.
Benefits
- Opportunity to work with a cutting-edge iGaming platform and innovative technology.
- Be part of a dynamic and rapidly growing international team.
- Professional development and career growth opportunities.
- Work in a supportive and collaborative work environment.
- Competitive salary and benefits package.
- Contribute to shaping the future of iGaming solutions.