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    Second‑Line Support (Full Remote, Europe)

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    Company NameTradedoubler
    Company TypePrivate
    Job TypeFull-Time
    Salary RangeMarket Competitive
    LocationStockholm, Stockholm County, Sweden
    QualificationsNone / No Formal Education
    Experience5 Year+

    Job Overview

    Tradedoubler is seeking a dedicated Second‑Line Support specialist to join their team in a full remote capacity across Europe. In this role, you will provide advanced technical assistance and support, ensuring a seamless experience for Tradedoubler’s brands and publishers across their digital marketing platforms.

    Company Overview

    Established in Stockholm in 1999, Tradedoubler swiftly became Europe’s number one Affiliate Marketing network and has been listed on the Stockholm Stock Exchange since 2005. Tradedoubler hosts a digital marketing platform where Brands and Publishers connect to form winning advertising and sales partnerships. The company offers proprietary Partner Marketing and Tech Solutions across 90+ countries, supported by a dedicated team exceeding 350 professionals. While operating globally, Tradedoubler remains committed to local authenticity and people-centric values, offering products like Partner Programs, Influencer Programs, SaaS Partner Marketing, and App Marketing.

    Quick Details

    • Salary Range: Market Competitive
    • Job Type: Full-time
    • Qualifications: None
    • Experience: 5 Year+

    Key Responsibilities

    • Provide advanced technical support and troubleshooting for Tradedoubler’s digital marketing platform.
    • Diagnose and resolve complex technical issues related to partner programs, influencer solutions, and SaaS offerings.
    • Collaborate with internal development teams to escalate, track, and resolve product bugs and feature requests.
    • Create and maintain comprehensive documentation for common issues, solutions, and best practices.
    • Ensure high levels of customer satisfaction through proactive communication and timely resolution of support tickets.
    • Act as a subject matter expert for Tradedoubler’s products and services, guiding users and partners.

    Requirements

    • Proven experience in a second-line or advanced technical support role, ideally within digital marketing or SaaS.
    • Strong understanding of web technologies such as HTML, JavaScript, and APIs, relevant to affiliate marketing.
    • Excellent problem-solving and analytical skills with the ability to troubleshoot complex technical problems.
    • Exceptional communication skills, both written and verbal, with fluency in English.
    • Ability to work independently and manage priorities effectively in a full remote, pan-European environment.
    • Customer-centric mindset with a strong commitment to delivering high-quality service and support.

    Benefits

    • Opportunity to work fully remotely from anywhere within Europe.
    • Be part of an innovative and globally recognized leader in digital marketing.
    • Professional development and continuous learning opportunities within a dynamic industry.
    • Work in a collaborative and supportive international team environment.
    • Competitive salary and a comprehensive benefits package.
    • Access to cutting-edge technology and platforms to enhance your skills.

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