Senior Customer Experience Manager
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| Company Name | Bolt |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Lisbon, Lisbon, Portugal |
| Qualifications | Bachelor’s Degree |
| Experience | 5 Year+ |
Job Overview
Bolt is looking for a Senior Customer Experience Manager to join their team in Lisbon, Portugal. This role involves leading customer experience strategies and initiatives to enhance service for millions of users globally.
Company Overview
Bolt is a leading global technology company building a future where people don’t need to own personal cars to move around safely and conveniently. Operating in over 600 cities, Bolt provides on-demand transport services including cars, scooters, and e-bikes, serving over 200 million customers and supporting 4.5 million drivers and couriers worldwide. Learn more at bolt.eu.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: Bachelor’s Degree
- Experience: 5 Year+
Key Responsibilities
- Develop and implement customer experience strategies to improve user satisfaction.
- Lead and mentor a team of customer experience professionals.
- Analyze customer feedback and data to identify areas for improvement.
- Collaborate with product, operations, and marketing teams to ensure a seamless customer journey.
- Drive initiatives to resolve complex customer issues and enhance service quality.
- Monitor key performance indicators (KPIs) for customer experience and report on progress.
Requirements
- Proven experience in customer experience management, preferably in a tech or mobility company (5+ years).
- Strong leadership and team management skills.
- Excellent analytical and problem-solving abilities.
- Exceptional communication and interpersonal skills.
- Proficiency in data analysis and customer feedback tools.
- Bachelor’s degree in Business, Marketing, or a related field.
Benefits
- Opportunity to work at a rapidly growing global technology company.
- Impact the experience of millions of customers worldwide.
- Collaborative and dynamic work environment.
- Competitive salary and performance-based bonuses.
- Professional growth and development opportunities.
- Flexible working arrangements and modern office perks.